General
Anything that does not fit the categories below, including partnership and press enquiries.
contact@routemind.devTell us what you are routing.
Email reaches a person. Tell us which providers you call today, roughly what volume, and what is currently failing — that is enough for a useful first reply.
Channels
Evaluations and pricing
Volume estimates, the Scale plan, residency requirements and contractual questions.
sales@routemind.devTechnical support
Routing behaviour, integration questions and incidents. Quote the x-routemind-request-id from an affected response.
support@routemind.devSecurity reports
Vulnerability disclosure and anything affecting the confidentiality of keys or traffic. Please do not include working exploit detail in a first message.
security@routemind.devWhat to expect
Before you write.
- Useful first message
- Which providers you call today, rough monthly volume, and what is currently failing or costing too much.
- Working hours
- Messages are read on weekdays. Nothing here is an automated queue.
- Response times
- Support targets are set per plan; agreed targets apply on the Scale plan.
- Security reports
- Acknowledged before anything else in the queue.
There is no contact form on this site — no form scripts, no third-party widget and nothing collected in your browser. Email is the whole channel.